All Lenz Sport Mountain bike frames and ski bike frames are warranted to the original owner against defects in materials and manufacturing for five years from date of delivery. Does not cover damage from negligence, crashes, normal wear and tear, or anything else not determined by our team to be a defect in workmanship or materials. If determined to be covered under warranty, we will repair or replace at our discretion. Shipping costs are not covered and are the responsibility of the bike owner.

To submit a warranty claim, please send an email to [email protected] with photos of the damaged area and any information on the cause of the damage. We will respond within a week with instructions on how to proceed. You can also call us at the shop to discuss.

If you crash your bike and it’s damaged, please contact us about a crash repair or replacement.